Can’t buy PS Plus? Something went wrong!
Are you trying to purchase a PlayStation Plus subscription but encountering the frustrating message “Something went wrong”? Don’t worry; you’re not alone. This issue can occur for various reasons, but we’re here to help you troubleshoot and find a solution. In this article, we’ll guide you through the common causes of this error and provide step-by-step instructions to resolve it.
1. Check your internet connection
The first thing you should do when encountering the “Something went wrong” message is to ensure that your internet connection is stable. A weak or intermittent connection can prevent the purchase process from completing successfully. Try restarting your router or connecting your console directly to the modem using an Ethernet cable.
2. Verify your payment method
If your internet connection is stable, the next step is to verify your payment method. Make sure that the credit card or payment method you’re using is up to date and has sufficient funds. Additionally, check for any pending transactions or restrictions on your payment method that might be causing the issue.
3. Update your console
Outdated software can sometimes lead to compatibility issues and errors. To ensure that your console is running the latest version, go to the Settings menu, select System, and then choose System Software. From there, follow the on-screen instructions to update your console.
4. Clear your cache
A corrupted cache can cause various issues, including the “Something went wrong” message. To clear your cache, go to the Settings menu, select System, and then choose Storage. From there, select the PlayStation Plus subscription you’re trying to purchase and select Delete. After clearing the cache, try purchasing the subscription again.
5. Contact PlayStation Support
If none of the above steps work, it’s time to contact PlayStation Support. They can help you troubleshoot the issue further and provide a solution tailored to your specific situation. To reach out to PlayStation Support, visit the official PlayStation website and navigate to the Support section.
In conclusion, encountering the “Something went wrong” message when trying to purchase a PlayStation Plus subscription can be frustrating, but it’s usually an easily resolvable issue. By following the steps outlined in this article, you should be able to identify the cause of the problem and resolve it in no time. If all else fails, don’t hesitate to reach out to PlayStation Support for assistance.
