How to Check Call Quality in Teams Admin Center
In today’s digital era, maintaining high-quality communication is crucial for businesses. Microsoft Teams, being a widely used collaboration platform, offers robust features to ensure seamless communication. However, it is essential to monitor and check the call quality regularly to ensure optimal performance. In this article, we will guide you on how to check call quality in the Teams Admin Center.
Understanding the Teams Admin Center
The Teams Admin Center is a centralized console that allows IT administrators to manage and monitor their organization’s Teams environment. It provides tools and insights to manage users, teams, and apps, as well as track the performance and health of the platform. By accessing the call quality reports, you can gain valuable insights into the audio and video calls within your organization.
Accessing the Teams Admin Center
To begin checking call quality, you need to access the Teams Admin Center. Follow these steps:
1. Go to admin.teams.microsoft.com and sign in with your Microsoft 365 admin account.
2. Once logged in, you will see a dashboard with various options to manage your Teams environment.
3. Click on “Quality & performance” to access the call quality reports.
Understanding the Call Quality Reports
The Teams Admin Center provides comprehensive call quality reports that help you identify issues and take necessary actions. Here are the key aspects of the call quality reports:
1. Audio and Video Call Quality: This section displays the overall quality of audio and video calls, including call duration, audio and video issues, and user experience scores.
2. Device Quality: It shows the quality of calls made using different devices, such as headsets, laptops, and conference rooms.
3. Network Quality: This section provides insights into the network performance, including latency, jitter, and packet loss.
4. User Experience: It evaluates the user experience during calls, taking into account factors like call drops, echo, and background noise.
Interpreting the Call Quality Reports
To interpret the call quality reports effectively, consider the following tips:
1. Identify Patterns: Look for patterns in the reports, such as recurring issues during specific times or with certain devices.
2. Compare Data: Compare the call quality data over different time periods to identify improvements or deteriorations.
3. Investigate Issues: If you find any anomalies, investigate the underlying causes and take appropriate actions.
Improving Call Quality
To enhance call quality, consider the following recommendations:
1. Update Devices: Ensure that all devices used for calls are up to date with the latest drivers and firmware.
2. Optimize Network: Evaluate your network infrastructure and address any issues that may affect call quality.
3. Train Users: Educate your users on best practices for maintaining good call quality, such as using a quiet environment and avoiding background noise.
In conclusion, checking call quality in the Teams Admin Center is an essential task for IT administrators to ensure optimal communication within their organization. By following the steps outlined in this article, you can gain valuable insights into your Teams environment and take necessary actions to improve call quality.
